What if my package gets lost or arrives damaged?Updated a year ago

Lost packages

This is the most common delivery issue! Most of the time, your order was delivered to a front office or parcel locker, accidentally delivered to a neighbor, or left in a mailroom/package room, or is sometimes running a day behind for actual delivery (often with USPS).

Please note: if there is an issue with your delivery, please let us know within 7 days of the stated delivery date or the date the problem occurred if your order did not arrive.

If you still don't have your order 2 days after it was marked delivered, reach out to our team.[email protected].

Damaged packages

We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at [email protected]. within 24 hours of receiving the order, include photos of the damaged items or package.

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.